SUBJECT ACCESS REQUESTS
REDACTION SUPPORT SERVICE
Looking for advice?
Subject Access Request
Redaction ServicES
At DPAS we understand that data subject access requests can place a significant burden on internal teams. Our DSAR support services are designed to provide you with the expertise and capacity you need to respond efficiently, lawfully, and in a cost-effective way.
We offer three flexible services that can be used individually or combined, depending on your organisation’s needs:
- Search Support – Helping your teams extract the relevant data required for the SAR, with live guidance to ensure accuracy and reduce the workload at later stages.
- Data Conversion & Deduplication – Converting raw data into a redactable format, removing duplicates, and organising the information so it’s ready for review.
- Redaction & Disclosure Support – Assisting with the secure redaction of data, with appropriate use of exemptions, ensuring the final disclosure pack is safe and compliant for release.
Each service is designed to reduce risk, improve efficiency, and ensure your organisation meets its legal obligations when handling DSARs.
DPAS has extensive experience working with a range of clients, including redacting complex health and social care requests and employee DSAR’s.
Whether you have a backlog of SARs to clear, or a one off requests, get in touch now to see how we can support you
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What’s Included?
Dedicated account manager and subject access request redaction lead to manage and execute the service. Ensuring consistency in approach, and frequent communication with the client.
A tried and tested onboarding process, that ensures consistent alignment on redaction approach. We start all of our work with a thorough kick-off meeting where we will align on key tasks, agree deadlines, reporting frequencies, and more.
Strict protocols and security measures to safeguard the redacted data throughout the entire process, including secure storage, encrypted communication channels, and access controls on a government-approved data sharing platform.
DATA PREPARATION AND DEDUPLICATION
DPAS can support you in the early stages of handling any DSAR. We don’t just offer redaction support.
Using specialist software we can assist in reducing datasets by ensuring all duplicate documents are removed before the redaction process begins.
EXPERIENCED EXPERT REDACTION TEAM
Our dedicated SAR team has years of experience redacting a variety of SAR types, from complex health and social care files to customer emails. You can be confident that your dedicated Redaction Officer has familiarity with your industry.
DPAS has years of experience supporting local authorities clear extensive backlogs, and manage high volumes of requests. However, we routinely support organisations with their first requests, or in times of increased demand too.
Redaction services testimonial
Julian Support approached DPAS, looking for Subject Access Redaction support.
“Great company, great advice and professional support”
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We recently needed advice and support with two sizeable and complex SAR requests. The DPAS team were extremely supportive and knowledgeable and did a very thorough and professional job, which meant we were able to respond to the request in the timeframe required. We would not have been able to do this without their help. We have also used DPAS several times for GDPR and data protection training and have always found the courses to be informative, well facilitated and engaging. Highly recommended!
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Benefits
- streamlined workflow
Our outsourced SAR redaction service allows your organisation to focus on its core functions and incoming SARs while we efficiently handle the complex and time-consuming task of redacting backlogs or overdue SARs.
- quick turnaround
We understand the urgency of SAR requests and strive to provide a quick turnaround time. Our efficient processes and dedicated team enable us to redact files promptly, ensuring compliance with legal requirements.
- accuracy and reduced risk
With our team of experienced professionals and robust redaction techniques, you can rely on us to deliver accurate results. Our team are very experienced in what they do, and all SARs go through a stringent quality assurance process, reducing the risk of exposing unrelating personal data.
- scalability and flexibility
Our service is designed to adapt to your organisation’s changing needs. Whether you face a sudden surge in SAR requests or require assistance with a backlog, we offer scalability and flexibility to accommodate varying workloads effectively.
- cost savings
Outsourcing SAR redaction eliminates the need for additional in-house resources, software, and training, resulting in cost savings for your organisation. It takes months, even years to train staff to redact SARs well and quickly.
- Compliance
By outsourcing SAR redaction to our experienced professionals, you can ensure compliance with data protection regulations and industry best practices. We stay up-to-date with evolving laws and standards, reducing the risk of errors and potential breaches.
WE WORK WITH
FTSE 100s
Multi-National Organisations
Schools
Universities
Councils
Local Governments Agencies
NHS Trusts
GP Practices
Retailers
Charities
Multi-Academy Trusts
Housing Associations
Ambulance Services
Insurance Companies
Sporting Associations
Airports
Retail Companies
Hospitality Businesses
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“EVERY ONE OF THE TEAM IS KNOWLEDGEABLE AND EXTREMELY COMPETENT”
DPAS have been hugely helpful in recent years, in ensuring that SWAST are doing our best and continuing to comply with information governance best practice and compliance. From our experience, every one of the team is knowledgeable and extremely competent. We have benefited from a range of services from DPAS and specifically with them acting as our Data Protection Officer. They have offered training and advice, and added to our Information Governance capacity, which was welcome and much needed.
Tim Bishop – SIROSWAST
“DPAS IMPRESSED US WITH THE BREADTH AND DEPTH OF THE SERVICES THEY OFFERED”
We were looking for an independent review and audit of our data processing activities and policies across the Rhodes Trust and our partner programmes. When we went to the market, DPAS impressed us with the breadth and depth of the services they offered. We are a relatively complex organisation, but the DPAS team quickly understood how our work fits together, and throughout the audit process, I’ve appreciated the expertise of each member of the team that we’ve worked with. Their advice throughout has been reassuringly thorough, pragmatic, and tailored to our needs.
Matthew Treavis – IT DirectorRHODES TRUST
“A GREAT, RELIABLE SERVICE WHEN WE NEED IT MOST “
DPAS provides us with excellent, responsive advice when we need to supplement our in-house resource – a great, reliable service when we need it most.
Carys JonesRBBC
“WE ARE VERY HAPPY WITH THE HIGH STANDARDS OF SERVICE RECEIVED “
The University of Exeter Students’ Guild were keen to ensure we were delivering our GDPR commitment on time and on track.
We therefore needed a qualified Data Protection Officer to monitor
our progress, provide assurance that we were on the road to compliance, and maintain the role going forward. We sourced DPAS as they were local and have 20 years of data protection experience. We are very happy with the high standards of service received, and the training provided was not only delivered professionally, but completely tailored to our business type. I highly recommend Data Privacy Advisory if you have GDPR worries or you are considering having a Data Protection Officer look after your organisation.
Mark JohnsonUNIVERSITY OF EXETER STUDENTS GUILD
“I WOULDN’T HESITATE USING THE TEAM AT DPAS AGAIN “
When faced with a complex Subject Access Request, we went out to the market to look for a provider that had the knowledge and experience to complete the data conversion and redaction on our behalf. We were impressed with the team at DPAS from the offset and entrusted them to deliver the required redacted documents within the legal timeframes. We found the team responsive and also accommodating when we needed tweaks to how the final information was presented – I wouldn’t hesitate using the team at DPAS again.
Tariq OzaibiHead of Supporter Care & Compliance
“FANTASTIC SERVICE, DELIVERED BY A GREAT TEAM WHICH HAS MADE A HIGHLY COMPLEX PROJECT EASY TO DIGEST”
We decided to use DPAS because we felt they were a good fit for the BOXPARK brand, being a boutique data protection advisory company. Since the commencement of the project, we have received fantastic service delivered by a great team – making a highly complex project easy to digest. They hit every deadline and continue to provide us easy-to-understand data protection advice and support.
Matthew CarterBOXPARK
“I WAS EXTREMELY RELIEVED TO FIND THE FRIENDLY TEAM AND EXCELLENT SERVICE AT DPAS”
They went out of their way to support me in a short timeframe, not only to fulfil my data privacy criteria – which included more complex special category data processing – but also with trusted legal support, which – being all under one DPAS roof – was easier to access and significantly more time and cost effective.
Kate Shepperd-CohenMENSTRUAL SUPPORT SERVICE
“THOROUGH, EFFICIENT, AND REMARKABLY UNOBTRUSIVE FROM AN OPERATIONS PERSPECTIVE”
We enlisted DPAS to help with our journey to GDPR compliance, as we didn’t have the resources and skills within our team. DPAS’ approach was thorough, efficient and remarkably unobtrusive from an operations perspective.
Post completion of the project, we had a clearer idea of the risks and issues that attend GDPR compliance directly, and could tidy up in-house data processing to ensure we are more efficient as a business.
Giles Squirrel TEIGNMOUTH MARITIME SERVICES
“DPAS REALLY HELPED TO TAKE THE PRESSURE OFF BY HELPING WITH COMPLEX SARS, AND DPIAS”
On top of an already demanding workload, we had a new system integration, a merger to form a new Trust, and the impact of COVID to deal with. DPAS really helped to take the pressure off by assisting with complex SARs, and DPIAs. With no idea how many SARs you may receive, having the ability to flex by using additional resources can be quite useful. Knowing I can rely on Charlotte’s support with DPIAs and data sharing agreements really takes the pressure off. It’s really helpful having someone that can take the time out to review requests.
Rhiannon PlattROYAL DEVON UNIVERSITY HEALTHCARE
“LEGAL SUPPORT, WITH AN ETHICAL AND PRAGMATIC TWIST”
Bristol Airport have worked closely with DPAS for several years, and they have been instrumental in providing their services, helping us to deliver transformative projects across our airport.
Kate Maddock-Jones BRISTOL AIRPORT
Meet Our SARs Team
zack bellekom
subject access requests manager
jemma jones
senior subject access requests officer
SOPHIE COSTAIN
subject access requests officer
bethany meredith
subject access requests officer
