Emotional Intelligence

February 26, 2019





As Data Protection Officer (DPO) for a large Cancer Charity biggest challenge I face is the intellectual battle between emotion and my role as DPO.


In 2005, diagnosed with cancer and supported by said charity the skill of being able to switch off my emotions and look pragmatically at the problem, consider the intention of the legislation, the risks to the data subjects and outcomes they are trying to achieve is a skill that comes with experience.  


Involved in professional sport the clarity a ref gives to players from understanding the game, the players and what they want out from it ensures that the experience of the player 

This, a better experience than a ref who knows the laws backwards but has never have any practical experience in playing at that or any level. A DPO without the operational knowledge faces the same challenge.


The balance of conflicting personal and business emotions is one which is developed and learnt.  In my case, 35 years of operational experience, working across different industries, moaned at by MPs, bombed by terrorists and managing people in environments, where delivery was the key. 


The good DPOs of the future needs that rounded experience, people who understand the operations of the organisation and are able to make decisions based upon analyse and facts, 


The best advice I can give to any aspiring DPO is, learn the legal framework and requirements, take yourself out of your comfort zone, go get some operational knowledge and start to think, how can we make this work for them and you.

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